Introduction
The Makkah Province, under the Custodian of the Two Holy Mosques King Salman bin Abdulaziz Al Saud, may God protect him, and the vision and ambition of the Crown Prince, Prime Minister His Royal Highness Prince Mohammed bin Salman bin Abdulaziz Al Saud, may God protect him, represents a religious and economic pillar of special importance. The Emirate of Makkah Province, supervised by His Royal Highness Prince Abdulaziz bin Saud bin Nayef bin Abdulaziz, Minister of Interior, may God protect him, and led by His Royal Highness the Advisor to the Custodian of the Two Holy Mosques, Emir of Makkah Province His Royal Highness Prince Khalid Al-Faisal, and his deputy His Royal Highness Prince Saud bin Mishaal bin Abdulaziz - may God protect them - has been keen to keep pace with the development witnessed by the Kingdom under Vision 2030, harnessing all possible resources and capabilities to elevate the performance level and institutional excellence befitting the status and role of the Emirate of Makkah Province, to achieve ambitions, targets, and to support the best services for the region’s residents and guests of the Two Holy Mosques.
The Emirate of Makkah Province is keen to provide the latest technologies through its electronic services portal, which seeks to establish and facilitate a communication channel between the Emirate and beneficiaries including citizens, residents, and visitors. To achieve the principle of partnership between the Emirate and its beneficiaries, certain standards have been set as a charter, aiming to achieve the Emirate’s goals, develop its services, and future strategies for the region.
The Tawasol portal contains many services directed at beneficiaries, whether citizens or residents. The vision and mission of the Emirate can only be achieved by adhering to a set of commitments:
The Emirate has provided the latest devices, equipment, and software to ensure the portal’s continuous operation 24/7.
The Tawasol portal places the confidentiality of its users and visitors as a top priority, and the Tawasol administration in Makkah Emirate exerts all efforts to provide high-quality services to all beneficiaries through its privacy and confidentiality policy document.
The portal provides multiple channels for receiving feedback and complaints to ensure transparency and ease of communication, enabling specialists to follow up and respond to beneficiary requests.
The portal is committed to providing numerous communication channels and enabling participation via social networks, dedicated survey forms, and various polls.
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The loading time for the homepage and all other pages must not exceed 5 seconds maximum.
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The average loading time for the homepage of the Tawasol portal ranges between 3 to 5 seconds.
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Availability rate is 99.5%.
The Tawasol portal places the confidentiality of its users and visitors as a top priority, and the Tawasol administration in Makkah Emirate exerts all efforts to provide high-quality services to all beneficiaries through its privacy and confidentiality policy document.
Privacy Policy and Confidentiality Document
The Tawasol electronic portal in Makkah Emirate is committed to providing the best possible services to its beneficiaries. Accordingly, there are certain responsibilities that these beneficiaries must bear to ensure mutual benefit. Below are some of these responsibilities:
Usage Policy and Disclaimer
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Availability during official working hours (7:30 AM to 2:30 PM).
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Receiving beneficiary requests and providing them with a text message.
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Treating beneficiaries with respect, politeness, impartiality, neutrality, and objectivity without discrimination.
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Waiting time in the reception area shall not exceed 15 minutes.
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Maintaining confidentiality according to regulations and instructions.
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Responding to all inquiries accurately, objectively, and promptly.
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Respecting beneficiaries’ rights and interests without exception.
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Caring and gentleness in dealing with beneficiaries, especially people with disabilities, the elderly, and women.
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Striving to earn the trust of beneficiaries through integrity, responsiveness, and proper conduct in all activities.
The Comprehensive Public Service Center is committed to continuous improvement to achieve beneficiary satisfaction.
Providing prompt services to Emirate visitors in coordination with all departments, and working towards achieving quality requirements.
- The comprehensive center is committed to being present during official working hours.
- Receiving requests and providing the beneficiary with a tracking number.
- Maintaining confidentiality.
- Answering all inquiries.
- Waiting time in the reception area shall not exceed 15 minutes.
We are pleased to receive your inquiries, suggestions, and feedback via the Contact Us page.
Contact Us Page
